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FAQs

We want you to have as many answers as possible right at your fingertips so we’ve pulled together some of our most frequently asked questions.

Summary:

Is Reliable Delivery licensed and insured?
What does licensed and insured mean to me?

Why should I hire a professional mover?
When should I book my move?
How can I request a moving estimate?
I understand that you charge by the hour.  How does that work?
How can I keep costs down during my move?
Does Reliable Delivery provide packing materials?
Does Reliable Delivery provide storage?
Can I leave items inside of my furniture on moving day?
Is there anything Reliable Delivery won’t move?
Does Reliable Delivery move Pianos?
Do you offer insurance?
What is your cancellation policy?
Is there anything that is not covered by insurance?
What if I have items that I want to get rid of or don’t have room for at my new location?
What forms of payment does Reliable Delivery accept?

 


Is Reliable Delivery licensed and insured?

Yes! We are a fully-licensed and insured moving company. Our Cal-T number is 190689 which means we are licensed in the State of California as having all necessary liability, workers compensation and cargo insurance, which safeguards you and us as well.

What does licensed and insured mean to me?

There are many moving companies being advertised on popular websites that are not licensed and insured. This means if something were to break, there’s no insurance to cover the damage costs or if a mover slips and falls during your move, you could be liable. Make sure any moving company you’re considering is listed on the California Public Utilities Commission website.

Why should I hire a professional mover?

Hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Moving can be both emotionally and physically draining, and handling delicate or bulky items with care requires specific moving skills. We highly recommend turning to professionals for this, as you would for many of your households needs such as plumbing and electricity.

With years of experience in residential and commercial moving, our team of highly trained movers can tackle moves of any size or complexity. We are dedicated to providing reliable, efficient, professional, and personal service and we'll work with you to accommodate your specific moving needs.

When should I book my move?

We recommend scheduling your move as far in advance as possible. The farther out you can plan your move, the greater the availability you will have in choosing a date and time that is convenient for you. Our busiest times of the year are June-September, Saturdays throughout the year and the end of each month.

How can I request a moving estimate?

To request an estimate please complete and submit this form. The more accurate and detailed the information you provide is, the more accurate your estimate will be. Shortly after submitting the form, you will receive a written estimate via email. Legally, we cannot give you an estimate over the phone so please complete the online form.

I understand that you charge by the hour.  How does that work?

Labor time is charged from the time that the movers arrive at your location and ends when the last item is placed.  Per California State Law, drive-time is charged at the hourly rate and is based on the round-trip time from your current residence to your new residence. For example, a 15-minute drive would be charged at 30-minutes. There is no charge for the time it takes our crew to get to your pick-up location or for our crew to return to our facility once the move is completed.

How can I keep costs down during my move?

A great way to keep costs down is to be prepared! If you are prepared for when the movers arrive, this will cut down on additional labor time. Moving boxes is one of the most time consuming areas of a move, yet are some of the lightest things to move. So, always use moving grade boxes, try to use the same size boxes and be sure they are taped up and labeled correctly for the movers. Stack them up four boxes high, so the movers can just place them on the dolly and go. Also, while we’re happy to do so, disassembly of furniture takes up time as well. Where possible, disassemble any beds, desks, etc to cut down on time. Anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.

Does Reliable Delivery provide packing materials?

Yes! We provide a packing materials delivery service for a small fee for the convenience of our customers. We’ll deliver boxes and other packing materials right to your door.  Just let us know what date you’ll need these delivered and we’ll make sure you get them. We also provide 4 wardrobe boxes for most moves for use during the move only. (48-hour notice required)

Does Reliable Delivery provide storage?

Yes, we offer storage units of various sizes at our secured storage warehouse facility conveniently located in central San Diego. Our crew will pick-up, store and deliver your items for you. To find out more information, visit the Storage page under Services.

Can I leave items inside of my furniture on moving day?

To prevent lose or damage, all items must be removed from furniture and boxed separately.  

Is there anything Reliable Delivery won’t move?

There are items that may not be transported in our trucks or handled by our movers due to liability and health regulations such as propane tanks, firearms, paint, aerosols, flammables, ammunition, drugs, liquids, plants, pet furniture, baby grand pianos, grand pianos and any unboxed non-furniture items. Customers are responsible for moving these items on their own.

Does Reliable Delivery move Pianos?

Yes, we move upright pianos, but we do not move baby grand or grand pianos.

Do you offer insurance?

Yes of course! All moves include basic insurance of $.60/lb/item, additional insurance may be purchased at an additional cost.

What is your cancellation policy?

At Reliable Delivery we understand that plans change so we ask that you notify us at least 72 hours in advance of your move date if you need to reschedule or cancel your move. Reservations cancelled within 72-hours of your scheduled move date will be charged a cancellation fee.

Is there anything that is not covered by insurance?

As you might expect some items are not covered by insurance, here are a few examples: furniture that has not been emptied, pre-damaged furniture, items packed in non-moving grade boxes, items packed in overweight boxes, particleboard furniture and furniture that requires hoisting.

What if I have items that I want to get rid of or don’t have room for at my new location?

Should you have unwanted household items, Reliable Delivery will remove them for you and dispose of them as applicable. To save time we recommend that you tell us about them upfront so we can make proper arrangements.

What forms of payment does Reliable Delivery accept?

We accept cash, Visa, MasterCard, Discover and American Express. We do not accept personal checks.